Frequently Asked Questions
Everything you need to know about BestSleep products and services
You are new here! Do you have a showroom for me to tryout?+
Yes! Our Singapore showroom is at The Cathay, 2 Handy Road #06-09 — just 2 minutes from Dhoby Ghaut MRT. Walk in anytime from 11am to 9pm daily, no appointment needed. Our sleep consultants will help you find the perfect mattress, and you can experience our Z Scan technology for free.
What is Z Scan?+
Z Scan is our cutting-edge pressure-mapping system — the same technology used to custom-fit F1 racing seats. It analyses how your body distributes pressure in real time and matches you to your ideal BestSleep mattress. It's completely free at our showroom.
How long does Z Scan take?+
The scan itself takes about 5 minutes. Our sleep consultant will walk you through the results and recommend the best options for your body type and sleep preferences.
What makes BestSleep different from other mattress brands?+
BestSleep combines 37 years of Korean mattress craftsmanship with cutting-edge Z Scan pressure-mapping technology. We operate our own Sleep Lab in collaboration with Seoul National University Hospital, and we're the official mattress partner of Team Korea. No other brand offers this combination of heritage, science, and personalised matching.
Do you offer a sleep trial?+
Yes! We offer a 100-day trial on our mattresses, starting from the day of delivery. If you're not completely satisfied, contact us and we'll help you arrange a one-time exchange for a mattress of the same or higher specification. Exchange delivery may take additional time, and round-trip delivery charges may apply — we'll confirm the details when you reach out. The 100-day trial does not apply to sofa beds (SBS3, SBS5), mattress toppers, or the TF3 and VS4 portable mattresses.
Can you take away my old mattress?+
Yes — removal is available as a paid service when we deliver your new mattress. Fees vary by size, and bed frames are charged separately. Contact us for details.
What warranty do you provide?+
Warranty periods vary by mattress — from 10 to 37 years depending on the model (see each product page). The warranty applies to the core spring unit; all other materials can be serviced separately, and service charges may apply depending on the case. Bed frames are covered by a 1-year warranty. For exact terms, please contact us.
Still have questions?
Our sleep experts are happy to help you find the right answer.