Warranty & Exchange
Up to 37-year warranty. 100-day sleep trial.
The warranty applies to the core spring unit.
100-Day Sleep Trial
We believe you should sleep on a mattress for more than just a few minutes in a showroom. That's why our mattresses come with a 100-day trial period.
Exchange delivery may take additional time to arrange, and round-trip delivery charges may apply — contact us for details. The 100-day trial does not apply to sofa beds (SBS3, SBS5), mattress toppers, or the TF3 and VS4 portable mattresses.
Warranty Coverage
Mattresses
Up to 37 YearsWarranty periods vary by model — from 10 to 37 years (see each product page). The warranty applies to the core spring unit and covers permanent defects such as sagging or broken coils. All other materials — fabric, cover, foam, and padding — can be serviced separately, and service charges may apply depending on the case. For the VS3, VS4, SBS3 and SBS5, repairs under the 10-year warranty are chargeable; on the VS3 topper, it covers manufacturing defects. Contact us for exact terms.
Bed Frames
1 YearCoverage for manufacturing defects including structural failure, hardware defects, and material deterioration under normal use.
What's Not Covered
- •Normal wear and tear, including gradual softening of comfort layers
- •Physical damage, burns, cuts, or stains caused by misuse
- •Damage from using an improper foundation or bed frame
- •Comfort preference changes (eligible for exchange under the 100-day trial)
- •Products purchased from unauthorized retailers
Need to make a claim?
Contact our support team and we'll guide you through the process.